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AAPT Call Centres - A little less conversation, a little more action
With the rise of real-time communications technology in every industry, customers now expect so much more from you - they expect to get through immediately, they expect instant solutions and they expect all this at any time of day or night. When your call centre is at the heart of your customer service offering, making a mess of it can sink your business.
AAPT and McKesson - How an AAPT Call Centre helps McKesson save lives
In 2000, two doctors came up with a simple idea - to use the latest technology to make healthcare more efficient and more accessible for everyone. It's fair to say it's been a huge success. Today, their call centres alone help some 6.5 million Australians and New Zealanders get the treatments they need to get more out of life.
Merrill Lynch HSBC - Invest With Intelligence
The Brief: In a fiercely competitive online trading environment, MLHSBC needed an online campaign that grabbed market share and delivered an aggressive ROI, quickly...
Clayton UTZ Website - Searchable, Dynamic & Stylish
Working together, Clayton Utz and Eclipse have delivered a world-class website servicing the specific needs of clients, prospects and the public. www.claytonutz.com
Dairy Farmers - Welcome To The Digital Dairy
Eclipse was engaged to help Dairy Farmers improve its customer communication and streamline its relationships with suppliers. The result was an easily updateable website for customers, and a secure and personalised extranet solution for suppliers...
Sony Music Data Collection Creative
There was a problem, as it was a test campaign, the budget for the exercise was small, and the objectives extremely aggressive. The only way this campaign could succeed was through the intelligent combination of the best technology and creative thinking.
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